Customer Satisfaction Survey

As part of our Quality Assurance system (ISO 9001:2008) it is a requirement that we contact our customers to obtain feedback on their recent orders placed with us. We would appreciate that you take a few minutes to let us know how we performed.

Please check the appropriate numbers below, using the following scales.

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1. Was the job well planned?

IMPORTANCE       1 – Low 2 – Medium 3 – High 

PERFORMANCE   1 – Under Achieved 2 – Achieved Expectations 3 – Exceeded Expectations 

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2. Did we keep you up to date on progress?

IMPORTANCE       1 – Low 2 – Medium 3 – High 

PERFORMANCE   1 – Under Achieved 2 – Achieved Expectations 3 – Exceeded Expectations 

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3. Were we freely available to you throughout the job?

IMPORTANCE       1 – Low 2 – Medium 3 – High 

PERFORMANCE   1 – Under Achieved 2 – Achieved Expectations 3 – Exceeded Expectations 

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4. Were we proactive in solving problems?

IMPORTANCE       1 – Low 2 – Medium 3 – High 

PERFORMANCE   1 – Under Achieved 2 – Achieved Expectations 3 – Exceeded Expectations 

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5. Did we work efficiently?

IMPORTANCE       1 – Low 2 – Medium 3 – High 

PERFORMANCE   1 – Under Achieved 2 – Achieved Expectations 3 – Exceeded Expectations 

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6. Did you feel that we provided appropriate expertise?

IMPORTANCE       1 – Low 2 – Medium 3 – High 

PERFORMANCE   1 – Under Achieved 2 – Achieved Expectations 3 – Exceeded Expectations 

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7. How well did our people relate to your people?

IMPORTANCE       1 – Low 2 – Medium 3 – High 

PERFORMANCE   1 – Under Achieved 2 – Achieved Expectations 3 – Exceeded Expectations 

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8. How was the quality of our workmanship?

IMPORTANCE       1 – Low 2 – Medium 3 – High 

PERFORMANCE   1 – Under Achieved 2 – Achieved Expectations 3 – Exceeded Expectations 

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9. How was the Documentation for the contract?

IMPORTANCE       1 – Low 2 – Medium 3 – High 

PERFORMANCE   1 – Under Achieved 2 – Achieved Expectations 3 – Exceeded Expectations 

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10. Did we meet programme requirements?

IMPORTANCE       1 – Low 2 – Medium 3 – High 

PERFORMANCE   1 – Under Achieved 2 – Achieved Expectations 3 – Exceeded Expectations 

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11. Did we adequately address safety issues?

IMPORTANCE       1 – Low 2 – Medium 3 – High 

PERFORMANCE   1 – Under Achieved 2 – Achieved Expectations 3 – Exceeded Expectations 

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12. Did we maintain an appropriate balance between service cost and value?

IMPORTANCE       1 – Low 2 – Medium 3 – High 

PERFORMANCE   1 – Under Achieved 2 – Achieved Expectations 3 – Exceeded Expectations 

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13. Overall Evaluation. Did we meet your expectations?

IMPORTANCE       1 – Low 2 – Medium 3 – High 

PERFORMANCE   1 – Under Achieved 2 – Achieved Expectations 3 – Exceeded Expectations 

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By checking this box you agree all the information supplied above is accurate.